Refund Policy

Effective Date: [Add Date]

Website: customizepatch.com

At CustomizePatch.com, all products are made-to-order. Please review our refund policy carefully before placing your order.

1. Order Cancellation

1. Orders can be canceled before production begins for a full refund
2. Once production has started, cancellation is not eligible for refund

2. Custom Product Policy

1. All patches are custom-made, so returns are generally not accepted
2. Slight variations in color, size, or stitching are normal due to production processes
3. These minor differences are not considered defects

3. Refund Eligibility

You may be eligible for a refund or replacement if:

1. The product is significantly different from the approved design
2. You received a damaged or defective item
3. There is a clear production error on our side

In such cases, we may offer:

1. Free remake of your patches
2. Partial or full refund (depending on issue)

4. Approval Responsibility

1. A digital proof is provided before production
2. Once approved, the design is considered final
3. We are not responsible for errors that were approved by the customer

5. Shipping & Delays

1. Delivery times depend on the selected shipping method
2. Delays caused by shipping carriers, customs, or external factors are not eligible for refunds
3. However, we may assist in resolving shipping issues

6. Refund Process

1. Contact us within 3 days of delivery if there is an issue
2. Provide clear photos and order details
3. Refunds (if approved) will be processed to original payment method

7. Non-Refundable Cases

Refunds will not be issued for:

1. Change of mind after production
2. Minor color or size differences
3. Delays outside our control
4. Incorrect details provided by customer

8. Contact Us

For any concerns, please contact:

📧 sales@customizepatch.com